Custom
Orders

 

the Deets

Ready to personalize your extensions to your desired length, up to 28"? Custom orders for shorter and longer lengths are now available across all collections (Hand-tied, Genius, Flat Wefts, Tape-Ins, K-Tips, Nanos & Clip-Ins). Please note that we only offer custom orders in the shades available on your Philocaly colour ring and do not customize shades at this time. Please note that a minimum order of 100grams is required to place a custom order (Please reference our custom order price lists to see grams per package for each length and style).

 

To begin the custom order process, please email our dedicated customer service team specifying your desired collection, shade(s), length and packages required and we will send an invoice within 1 business day. Payment must be received before production begins. Please allow 12-14 weeks for the meticulous creation and shipment of your custom order. You will receive confirmation of shipment once your custom order has left our warehouse in Calgary. Standard shipping times apply once you receive your shipping confirmation email. If you have any questions or would like updates in between payment and shipping, please reach out to our team and we would be happy to assist.

 

Because your custom order has been specifcally created for you and is not an item we stock, we do not allow for exchanges or refunds. All sales are final unless we have made an error with your order. All custom orders are backed by our 6-month limited warranty to ensure your satisfaction.